# User research and user testing

## How to do user research

User research doesn't have to be loads of time, but you do have to know how to do it well. It is focused on understanding the problems users are facing. Something as simple as 15 minute calls with users/potential users can help you to gather data.

{% embed url="<https://www.youtube.com/watch?v=P4dULN9cF9c>" %}
How to do user research video by CAST
{% endembed %}

* [Usability testing 101](https://www.nngroup.com/articles/usability-testing-101/) by the Neilson Norman Group

## How to ask the right questions

* [Asking good user interview questions](https://beta.ncvo.org.uk/help-and-guidance/digital-technology/designing-services-products-and-activities/doing-user-research/asking-good-user-research-interview-questions/#dont-ask-users-what-they-want) by NCVO and Neontribe
* [5 ways to ask the perfect question,](https://www.inc.com/jeff-haden/5-ways-to-ask-the-perfect-question.html) by Jeff Haden

## Remote user testing options

* [Ways to involve users remotely](https://www.thecatalyst.org.uk/resource-articles/how-to-get-your-users-involved-in-shaping-your-services) by Joe Roberson

## User research frameworks

[How to Set Up a User Research Framework](https://dscout.com/people-nerds/how-to-set-up-a-user-research-framework-and-why-your-team-needs-one) by Nikki Anderson